Customer Help

Frequently Asked Questions

How can we help?

FAQ

Ordering

What size should I buy?

If you are between sizes, we recommed choosing the next size up for a more comfortable fit. If you are unsure, contact us with the item name and the size you are considering.

Can I cancel my order?

If your order has not been dispatched yet, we may be able to cancel it. Please contact us as soon as possible with your order number. Once an order has been dispatched, it cannot be canceeled, but you can return it in line with our return policy.

Can I change my delivery address after ordering ?

If your order has not been disptached, we can try to update the address. Please message us immediately with your order number and the correct address. If the order has already been dispatched. we may not be able to make changes.

Shipping

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

how do I track my order ?

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking link. Tracking updates may take 24-48 hours to appear dispatch.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What is the shipping policy?

We dispatch orders from Monday to Friday. Shipping options, fees, and estimated delivery times are shown at checkout before you pay.

Returns & Exchanges

What is your return policy?

If you change your mind, you can request a return within 14 days of delivery. Items must be unused, unwashed, in original condition, and returned with tags.

How do I start a return?

Please contact us with your order number and the items you want to return. We'll reply with return instructions.

Who pays for return postage?

Return Postage is the customer's responsibilty unless the item is faulty or incorrect. We recommend using a tracked service.

When will I receive my refund?

Once your return is received and inspected, refunds are processes back to the original payment method. This usually takes 3-5 working days, depending on your bank.